Standard Colocation Smarthands Request
Requests are performed on Tuesdays and are billed at 4 Tier 1 labor hours for the initial request. Additional requests scheduled for the same service window may be bundled and are billed at 1 Tier 1 labor hour each.
Emergency Colocation Smarthands Request
Requests scheduled outside the standard Tuesday service window may be accommodated on a best effort basis. Approved requests are billed at 4 Tier 3 labor hours and incur an additional ISC Expediting Fee.
Colocation Smart Hands is billed on a time and materials basis using standard ISC labor rates. Materials are billed at cost.
Additional services can be requested and would be reviewed and negotiated between the client and ISC.
ISC rate increases are generally aligned with University increases.