Clients can participate in annual Disaster Recovery (DR) Exercise in preparation for an actual DR event in one of three ways:
- Request that the service broker a contract with our off-site vendor so that your organization can run its own recovery plan as part of DR.
- Request that a production server with mirrored storage that is part of the infrastructure for a campus-wide application developed and supported by ISC’s Application Development & Delivery service be subscribed to the VM Recovery option.
- Request that a production virtual server with mirrored storage used via ISC’s Virtual Server Hosting service be subscribed to the VM Recovery option.
For more information, contact ISC Client Care.
ISC rate increases are generally aligned with University increases.
The ISC rate review process is timed to coincide with the University’s annual budgeting process. Rates are reviewed over the summer, and if any require a change, they are approved for the following fiscal year. ISC will make its best effort to communicate these changes to clients by the end of October to allow for budget updates. Exceptions may occasionally occur (e.g., a vendor changes a pass-through fee midyear), and when they do, ISC will do its best to provide as much lead time for clients as possible.