Database & Application Platform Support & Consulting

The services and information below are aimed at the Penn IT professionals. For getting IT support, please go to the Get IT Help section on this website.

Overview

Database & Application Platform Support & Consulting is comprised of an array of offerings that provide maximum flexibility for our clients across the University. From provisioning a database for a departmental-sized application, to a large-scale enterprise-wide database technology solution, this service provides customized database solutions to fit any academic or business requirement. The service also includes ongoing support, maintenance, and monitoring. 

College Hall, University of Pennsylvania

Offerings

  • Database & Application Platform Consulting - A comprehensive administration service that includes database and related middleware software installation, setup and configuration, diagnostics and error handling, database and related middleware security strategies, and database backup and recovery. Also provides staff augmentation for technical teams across Penn that require senior level database administration skills for their IT initiatives. Consultation is available for both on-prem and cloud solutions.
  • Database & Application Platform Support– Includes monitoring and patching for both on-prem and cloud.
  • Shared Database Service - Offers a cost-effective hosting solution for clients who do not require a standalone server and database for their applications. This offering is built for smaller applications that share resources on a robust hardware platform. This offering includes High Availability and Disaster Recovery.

Benefits

  • No need to hire and retain senior level database technicians.
  • A team that has a vast amount of experience deploying database systems across the university.
  • Access to database technical and management team members who can assist with vendor application selection and infrastructure strategies.
  • The flexibility of having ISC fully manage a database environment or act as a consultant for a university department that need a database solution that requires a more senior level skill set.

Target Audience

University faculty and staff

Funding Type

Direct Billed

Rates

Consulting

FY2025
Time and Materials
See Standard Labor Rates link below.

Shared Database offering

FY2025
$3,500
Per Database Per Year

Database Storage

FY2025
$3.09
Per Gigabyte per Year for a single copy of data
$6.18 per gigabyte per year for replicated copies of the data

The rates for the Database & Application Platform Consulting offering are based on time and materials. Standard ISC labor rates are charged for this service.

Diagnostic reviews can be initiated via a Remedy service request. These typically take from 1-5 hours, and labor fees are charged.

ISC rate increases are generally aligned with University increases.

The ISC rate review process is timed to coincide with the University’s annual budgeting process. Rates are reviewed over the summer, and if any require a change, they are approved for the following fiscal year. ISC will make its best effort to communicate these changes to clients by the end of October to allow for budget updates. Exceptions may occasionally occur (e.g., a vendor changes a pass-through fee midyear), and when they do, ISC will do its best to provide as much lead time for clients as possible.

SLA

View Service Level Agreement

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