The services and information below are aimed at the Penn IT professionals. For getting IT support, please go to the Get IT Help section on this website.
Database & Application Platform Support & Consulting is comprised of an array of offerings that provide maximum flexibility for our clients across the University. From provisioning a database for a departmental-sized application, to a large-scale enterprise-wide database technology solution, this service provides customized database solutions to fit any academic or business requirement. The service also includes ongoing support, maintenance, and monitoring.
University faculty and staff
The rates for the Database & Application Platform Consulting offering are based on time and materials. Standard ISC labor rates are charged for this service.
Diagnostic reviews can be initiated via a Remedy service request. These typically take from 1-5 hours, and labor fees are charged.
ISC rate increases are generally aligned with University increases.
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