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The services and information below are aimed at the Penn IT professionals. For getting IT support, please go to the Get IT Help section on this website.

Overview

The Application Development & Delivery service provides large-scale software solutions to integrate and support key business functions and processes that are widely distributed across the University through a single software architecture. These solutions are critical to the operation of the overall institution. This service typically involves a large financial investment in software, infrastructure, and staffing to buy/build, operate, and support. Enterprise applications usually require a year or more to implement the software solution, involving cross-organization collaboration, teamwork, and significant data and system integrations.

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Pottruck Center Climbing Wall, University of Pennsylvania

Benefits

  • Improves operational efficiency through the reduction of manual or disjoined processes and increases visibility and transparency within and across organizations
  • Improves compliance with government and regulatory bodies by enforcing uniform standards and business processes
  • Improves accessibility of information to support decision making, collaboration, and self-service

Target Audience

School/Center senior management responsible for widely distributed business processes and functions across the University

Funding Type

Rates

The current rate for this service is based on time and materials. Standard ISC labor rates are charged for this service.

For more information, contact ISC Client Care.

ISC rate increases are generally aligned with University increases.

The ISC rate review process is timed to coincide with the University’s annual budgeting process. Rates are reviewed over the summer, and if any require a change, they are approved for the following fiscal year. ISC will make its best effort to communicate these changes to clients by the end of October to allow for budget updates. Exceptions may occasionally occur (e.g., a vendor changes a pass-through fee midyear), and when they do, ISC will do its best to provide as much lead time for clients as possible.

Client Care

Your space to help IT Staff

Find Out More