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The services and information below are aimed at the Penn IT professionals. For getting IT support, please go to the Get IT Help section on this website.

Overview

Tired of administering your own IT systems? Need additional help, but don't want to hire additional IT staff? We can do it for you. We provide systems administration consulting for clients who don't have the expertise to build and maintain their own systems environment.

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GRASP Lab, Pennovation Center

Benefits

  • Allows clients to receive consulting on an as needed basis so they don't need to hire full time IT staff of their own.
  • Ensures that the IT consulting they receive is the most up-to-date.
  • Unlike outside vendors, can perform systems consulting with full and in-depth knowledge of the Penn IT environment.
  • Our consultants offer over 50 years of combined experience building and maintaining Windows services and Linux systems at Penn.

Target Audience

University IT community

Funding Type

Rates

Standard ISC labor rates are charged for this service.

For more information, contact ISC Client Care.

ISC rate increases are generally aligned with University increases.

The ISC rate review process is timed to coincide with the University’s annual budgeting process. Rates are reviewed over the summer, and if any require a change, they are approved for the following fiscal year. ISC will make its best effort to communicate these changes to clients by the end of October to allow for budget updates. Exceptions may occasionally occur (e.g., a vendor changes a pass-through fee midyear), and when they do, ISC will do its best to provide as much lead time for clients as possible.

Client Care

Your space to help IT Staff

Find Out More