Contact PennKey Support

The PennKey Support team offers live support via Zoom voice/video calls within your web browser. Before contacting us, please be ready to:

1. Enable the microphone and camera on your device.
2. Provide required photo identification for sensitive data requests, such as password resets, and help with Two-Step Verification. 

Note: We cannot provide live support for sensitive data requests without verifying your identity with the required photo identification shown via Zoom video call.

Notes: 

• Our support queue closes at 3:50 PM to ensure we can help everyone waiting for assistance before we close at 4:00 PM.  
• PennKey Support is also closed whenever Penn is closed for normal operations, such as during holidays and severe weather events.

PennKey support requests involving password resets, Two-Step Verification, and other sensitive data require photo identification for security and privacy purposes. 

Note: Your identification documents must be original; we cannot accept photocopies, scans, or digital photos for verification. 

If you are on campus, you can visit a central PennKey Administration Station in person with the required photo identification. 

Note: In addition to the central stations, some schools have PennKey Administration Stations available to assist their faculty, staff, and students.