SSPR Enrollment & Reset Instructions

Overview

Before using Self-Service Password Reset (SSPR), you must enroll and register your preferred personal contact information (see below for instructions). Once enrolled, you can use SSPR to send a code to your registered personal email to quickly reset a forgotten password at any time. Please note the following:

  • UPHS PennKey users: SSPR is optional for UPHS PennKey users. UPHS PennKey users are welcome to register for SSPR for their convenience, or may continue to use the existing UPHS PennKey Password Reset Application.
  • Non-Persistent PennKey users (users with PennKeys starting with “g” followed by seven digits): These users are not eligible to enroll in SSPR.
  • Note:  Use of password managers and other browser extensions may cause errors with SSPR. If you encounter an error, try again with a different browser.

Enroll in SSPR

Follow the steps below to enroll in PennKey Self-Service Password Reset (SSPR):

1. Access the Log-in screen and log in with your PennKey password: https://accounts.pennkey.upenn.edu/pwm/private/updateprofile

SSPR Log-In screen

2. At the Update Profile screen, add your personal (non-Penn) cell phone number and email address and click "Continue":

SSPR Update Profile screen

3. At the Confirm Profile Data screen, review the information and click "Confirm." Separate codes will be sent to your cell phone and personal email for verification: 

SSPR Confirm Profile Data screen

4. Enter the six-digit code sent to your cell phone and click "Continue" to verify your phone number:

SSPR Verify Phone screen

5. You will receive a confirmation message that your phone has been verified:

SSPR Phone Confirmation Message screen

6. Enter the six-digit code sent to your personal email and click "Continue" to verify your email address:

SSPR Verify Email screen

7. You will receive a confirmation message that your email has been verified:

SSPR Email Confirmation Message screen

8. Your SSPR profile has now been updated and you will see the Success screen:

SSPR Success screen

9. After you click "Continue" you will return to the Main Menu. To exit, click the Sign out button (upper right button with arrow): 

SSPR Return to Main Menu screen

Reset Forgotten Password Using SSPR

Follow the steps below to reset a forgotten password using PennKey Self-Service Password Reset (SSPR).  Note that you must have previously enrolled in SSPR and registered your preferred personal contact information before using the SSPR application.

1. Access the Reset Start screen and log in with your PennKey: https://accounts.pennkey.upenn.edu/pwm/public/forgottenpassword 

SSPR Reset Start screen

2. At the Identity Verification Request screen, click "Continue" to send a security code to your registered personal email: 

SSPR Identity Verification Request screen

3. Enter the six-digit code sent to your personal email and click "Continue" to verify: 

SSPR Identity Verificaiton screen

4. You will see the Identity Confirmation Message screen:

SSPR Identity Confirmation Message screen

5. At the Reset Password screen, review the password rules and create a new PennKey password. When finished, click "Reset Password":

SSPR REset Password screen

6. Your password has been reset and you will see the Success screen. Notification messages are sent to your registered personal email and cell phone. To log out, click “Continue” or the Sign out button (upper right button with arrow): 

SSPR Reset Succcess screen