PennFlex Phone | Information Systems & Computing

Overview

PennFlex Phone is the University’s cloud-based telephony service supporting business operations for the campus. In addition to enterprise quality phone features, PennFlex Phone offers enhanced unified communications functionality including a mobile and desktop app with messaging and audio/video conferencing. During FY21 and FY22, PennFlex Phone will gradually replace PennNet Phone as the University’s primary phone service.

University of Pennsylvania, Lauder College House

Benefits

A wide selection of telephony features to meet a variety of diverse business needs
A mobile application that allows you to make and receive calls from your desktop, tablet, and/or smartphone
Voice mail transcription feature that provides the option to receive an email with a text transcription of voice messages
Enhanced support for modern SIP-based VoIP equipment
New e-fax service providing the ability to send and receive faxes via email or through a secure portal

Target Audience

University faculty and staff

Funding Type

PTIC

Rates

Expedited Service

FY2025

$580

Per Request

This service is funded by Allocated Funds as recommended by the Penn Technology Investment Committee (PTIC).

Expedited service is available for all line installations, line reconfigurations/moves, and eFax with less than 8 business days lead time. Please see our ISC Expediting Fee page for more detail.

For more information, contact ISC Client Care.