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The services and information below are aimed at the Penn IT professionals. For getting IT support, please go to the Get IT Help section on this website.

Overview

Centrex is the legacy telephone service provided by our telecommunication carrier’s central office. The carrier owns and manages the equipment and software inside the central office that provides the dial tone, and transmits calls.  Communications services provided by Centrex uses older technologies and is in the process of being phased out within the telecommunication industry and on campus. Just as campus has migrated away from the Centrex telephone service and is now relying on the PennFlex Phone service, we continue to explore ways to migrate other services still supported by Centrex; such as fax machines and alarm lines for subzero freezers to other technologies which provide those services using our data network. ISC continues to support existing devices that require this type of service as we transition to newer technologies.

Please note: We no longer provide new traditional campus fax lines or existing copper fax lines. ISC will work with you to transition any existing copper lines to the PennFlex Phone service. 

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Henry Charles Lea Library in Van Pelt

Benefits

  • Reliability: dial tone works without electricity
  • Supports alarm lines and fax machines
  • Provides 5-digit dialing for campus phone numbers

Target Audience

Faculty, staff, students, and guests

Funding Type

Rates

This service is funded by Allocated Funds as recommended by the Penn Technology Investment Committee (PTIC).

PTIC covered service components include:

  • Ongoing maintenance and monthly fees

Charge-back service components include: 

ISC rate increases are generally aligned with University increases.

Client Care

Your space to help IT Staff

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