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The services and information below are aimed at the Penn IT professionals. For getting IT support, please go to the Get IT Help section on this website.

Overview

The Endpoint Management service provides centralized management of workstations and servers allowing remote installation of applications, patches, and other software fixes. Our service offerings include desktop and laptop management, configuration management, and server automation.

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Penn Commons, University of Pennsylvania

Benefits

  • Reduces the need to have IT staff available to install and maintain software on systems
  • Eliminates the wait time for end users for application installations or updates
  • Minimizes deskside visits, improving support staff's time to resolution

Target Audience

University IT community

Funding Type

Rates

Endpoint

FY2025
$0.72
Per Endpoint Per Month

ISC rate increases are generally aligned with University increases.

The ISC rate review process is timed to coincide with the University’s annual budgeting process. Rates are reviewed over the summer, and if any require a change, they are approved for the following fiscal year. ISC will make its best effort to communicate these changes to clients by the end of October to allow for budget updates. Exceptions may occasionally occur (e.g., a vendor changes a pass-through fee midyear), and when they do, ISC will do its best to provide as much lead time for clients as possible.

Client Care

Your space to help IT Staff

Find Out More