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The services and information below are aimed at the Penn IT professionals. For getting IT support, please go to the Get IT Help section on this website.

Overview

HireIT provides high-quality IT support services to ensure the availability of computing resources used by members of the University community on a daily basis. HireIT offers a choice of service tiers to provide options for clients. Fees are FTE-based and include remote and dispatch services. 

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Lab, University of Pennsylvania

Benefits

  • Highly aligned & relationship-driven services
  • Rapid response & scaling capabilities
  • Teamed service delivery model
  • ISC visibility into client priorities

Target Audience

University departments, Schools, or Centers who need local support provider services, or who seek supplemental support or specialized consulting services

Funding Type

Rates

Key Services

FY2025
$83
Per FTE Per Month
Services included: Helpdesk, remote and onsite desktop support, dispatch services, equipment imaging and deployments

Extended Services

FY2025
$185
Per FTE Per Month
Services included: Key Services plus scheduled onsite hours, mobile support, specialty project work

Leadership Services

FY2025
$265
Per FTE Per Month
Services included: Key and Extended Services plus extended hours, expanded desktop support and specialty project work, including special events for critical University functions

Field & Project Services

FY2025
$72-$83
Per Hour
Ad-hoc, as needed support including staff augmentation, special events, and extended project work

Certified Desktop

FY2025
$10.30
Per Device Per Month
Services include software, operating systems, driver updates, encryption key management, and custom software fixlet creation for IBM Endpoint Manager (Bigfix).

ISC rate increases are generally aligned with University increases.

The ISC rate review process is timed to coincide with the University’s annual budgeting process. Rates are reviewed over the summer, and if any require a change, they are approved for the following fiscal year. ISC will make its best effort to communicate these changes to clients by the end of October to allow for budget updates. Exceptions may occasionally occur (e.g., a vendor changes a pass-through fee midyear), and when they do, ISC will do its best to provide as much lead time for clients as possible.

Questions & Support

Client Care

Your space to help IT Staff

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