PennKey Support Application Project

PennKey Support App Project image

As part of Penn’s Identity & Access Management (IAM) Program, improvements to PennKey support functionality were implemented August-October 2023 with the release of the new PennKey Support Application, which dramatically improved the support experience with a modern, secure, easy-to-use interface and new functionality. See below for more information.

Details

Who Is Affected?

The new PennKey Support Application is for:

  • Penn Community/PennKey administrators
  • View-only EntryView users
  • Two-Step Support Providers

Overview

The new PennKey Support Application was deployed in August 2023 on the new Penn Community platform and replaces the PennKey support functions in EntryView. When Duo Universal Prompt rolled out on November 14, 2023, the PennKey Support Application replaced the Two-Step Admin Console. There is a new single role – "PennKey/authorization support," which supports existing PennKey setup code processes and provides new functionality for PennKey Support users, including:

  • PennKey passwords and resets
  • Self-Service Password Reset (SSPR) enrollment information and support
  • Multi-Factor Authentication (MFA) status and support

Note: Manual Entry users will continue to use legacy Penn Community to perform add/update functions.

Timeline

  • August 2023 – Rollout to PennKey admins; PennKey Setup Code Process Change
    • EntryView users issue setup codes through the new Penn Community platform instead of Legacy Penn Community; ID proofing required
  • September 2023 – Rollout to View-only EntryView users and new PennKey admins
  • October 2023 – Rollout to additional PennKey support providers and new PennKey admins

* Training and access approval are required to use the new application (see the "Training & Access" section).

Training & Access

Before obtaining access to the PennKey Support Application/Penn Community, users must complete training and submit an Access Request Form approved by their supervisors. For more information, see the Penn Community Access Basics webpage.

PennKey Support Provider Help

Documentation

The following web pages are available for PennKey support providers:

ID Proofing is required for some functions; PennKey administrators may follow their current ID proofing processes. The following guidance document is also available:

Additional Help