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The services and information below are aimed at the Penn IT professionals. For getting IT support, please go to the Get IT Help section on this website.

Overview

The Wireless at Penn service provides the University’s campus-wide wireless network for students, staff, faculty, and sponsored guests to access the University’s network and the Internet. Wireless service is provided though AirPennNet, AirPennNet-Guest, AirPennNet-Device and eduroam. AirPennNet provides secure authenticated wireless access using PennKey for students, staff, and faculty. The Connect to AirPennNet network assists users in configuring their devices to access AirPennNet.

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University of Pennsylvania

Benefits

  • Highly reliable, high-speed wireless connectivity
  • Enhanced security with encrypted data
  • Increased computing mobility with indoor/outdoor connectivity
  • Flexibility in where you connect

Target Audience

University faculty, staff, students, and guests

Funding Type

Rates

This service is funded by Allocated Funds as recommended by the Penn Technology Investment Committee (PTIC).

PTIC covered service components include:

  • Ongoing maintenance and monthly fees

Charge-back components will include:

  • Installations and activations
  • Project related costs i.e. new construction, etc.
  • Additional APs above and beyond design recommendations (see below)

Details

Installation Fees

Several steps are needed to install wireless service in a new area. These steps include:

  1. Complete a Site Survey – To determine the intended coverage area for the new wireless LAN, as well as the locations for each Access Point (AP), a site survey is necessary.
  2. Design and Build virtual LAN – A virtual LAN specific to the new site needs to be designed and built. In addition, all network devices (the building entrance device and all wiring closets) within the vLAN area need to be reconfigured to recognize the new vLAN.
  3. Connect to Central Infrastructure – A fiber circuit must be built to connect the new wireless vLAN to the University's central wireless infrastructure.
  4. Install APs – Each AP needs to be installed, configured, and tested.

Standard ISC labor rates will be charged for each installation step.

Expedited service is available for all surveys, installations, and special event SSID/network creation requests at a cost of $580/request with less than standard lead times. Please see our ISC Expediting Fee page for additional information including lead time by request type.

For more information on Wireless Local Area Networks at Penn, please visit ISC's Wireless Access pages.

ISC rate increases are generally aligned with University increases.

The ISC rate review process is timed to coincide with the University’s annual budgeting process. Rates are reviewed over the summer, and if any require a change, they are approved for the following fiscal year. ISC will make its best effort to communicate these changes to clients by the end of October to allow for budget updates. Exceptions may occasionally occur (e.g., a vendor changes a pass-through fee midyear), and when they do, ISC will do its best to provide as much lead time for clients as possible.

Client Care

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