The Departmental Firewall cost model is based on ISC owning the Firewall hardware. The billed monthly cost includes ISC support and the hardware replacement costs, amortized over 5 years, including vendor maintenance.
For more information, contact ISC Client Care.
ISC rate increases are generally aligned with University increases.
The ISC rate review process is timed to coincide with the University’s annual budgeting process. Rates are reviewed over the summer, and if any require a change, they are approved for the following fiscal year. ISC will make its best effort to communicate these changes to clients by the end of October to allow for budget updates. Exceptions may occasionally occur (e.g., a vendor changes a pass-through fee midyear), and when they do, ISC will do its best to provide as much lead time for clients as possible.