Support for PennO365 is provided through your computing support provider. See the Student Support Directory to find your provider.
In addition, Microsoft provides many support and training resources. Here is a general link to help you get started. Please see other tabs on this webpage for topic-specific resources.
Accounts and Access
Who is eligible for a PennO365 for Students account?
All currently enrolled Penn students are eligible for a PennO365 account.
What does PennO365 include?
Through PennO365, students can install the Microsoft Office productivity suite on up to five (5) personal computers and mobile devices, including Mac, PC, iPhone, iPad, Android, and Windows Phone. Students also receive access to Microsoft Office Online and 1 TB of data storage on OneDrive.
I’m an incoming student. When am I eligible to set up my PennO365 account?
You are eligible for PennO365 after you have registered your Pennkey and obtained your school email address (for example, PennKey@school.upenn.edu).
How do I activate and log in my PennO365 account?
To activate your PennO365 account, log in at Campus Express, and click on My Computer.
What’s my PennO365 username and password?
Your username to activate and log into your PennO365 account is:
PennKey@upenn.edu (for example, benfranklin1746@upenn.edu)
Your password is the same as your PennKey password,
I’m a Penn student, but I can't set up my account or download Microsoft Office. Who should I contact?
If you’ve newly registered your PennKey, wait at least 24 hours before trying to activate your account. If you created (or registered) your PennKey more than 24 hours ago contact your computing support provider. See the Student Support Directory to find your provider.
I forgot my password. How do I create a new one?
To create a new password:
- Go to the Microsoft online portal.
- Enter your username, but leave the password field blank.
- Click the Can’t access your account link that appears below the “Sign In” button.
- Follow instructions to create a new password.
What's my PennKey?
Your PennKey is your unique username for the University. For more information, go to the PennKey website.
What's the difference between my PennKey@upenn.edu and PennKey@school.upenn.edu email addresses?
Students who have a registered email address in the Online Directory will have a PennKey@upenn.edu address and a corresponding forward entry in the Forward-Only e-mail service. This address automatically forwards to your primary Penn school email address. (If you're not sure what that is, see your profile in the Penn Directory.)
System and Browser Requirements
What are PennO365’s system and browser requirements?
Make sure your computer's browser meets Penn’s minimum requirements, which are different from Microsoft's. For additional details, see Office 365 System Requirements at Microsoft.
Table of Minimun System and Browser Requirements for PennO365:
Computer/Mobile Device | Microsoft System Requirements | Penn Browser Requirements |
PC | - OS: Window 7 or 8 (if your PC is running Vista you can still install the 2010 version)
- Processor: at least 1 GHz.
- Memory: 1 GB of RAM for 32- bit or 2 GB of Ram for 64 bit
- Disk space: at least 3 GB of available disc space
| - Windows Internet Explorer 10
- Mozilla Firefox 24 and above (Windows OS)
- Google Chrome 19 (Windows 7); 21 (Windows 8)
|
MAC | - OS: Mac OS X 10.10 or later
- Processor: Intel Processor
- Memory: 4 GB of Ram
- Disk space: 6 GB of available disc space
| - Mozilla Firefox 31 (Mac OS)
- Apple Safari 8.0
- Windows Internet Explorer 10
- Google Chrome 20
|
iPad | | |
iPhone | - iPhone4, 5 and 5s, iPod 5th generation: all must be running iOS 7.1 minimum
| |
Andriod Phone | - Android OS 4.0 or greater
| |
Android Tablet | - Android tablet with a screen size of 7" or larger
- OS version KitKat (4.4.X) or later version
- ARM-based or Intel(x86) processor
- 1 GB RAM or above
| |
Installing, managing, and using Office 365
If I already have the latest version of Office 2013 for PC or Office 2016 for Mac on my computer, do I need to uninstall it before I download Office 365 ProPlus?
If you already have the latest version of Office, there’s no need to install the Office 365 ProPlus version. If you still want to install the Office ProPlus version, you must uninstall your original version first. Make sure you know your product key and keep it in a safe place before uninstalling Office.
If I have an earlier version of Office on my computer, do I need to uninstall it before I download Office 365 ProPlus?
If you have an earlier version of Office and know your product key, Penn recommends uninstalling it before installing Office 365 ProPlus for optimal performance. Keep your product key in a safe place because you will need it if you choose to reinstall your existing version of Office at a later date.
If you don’t know your product key or would prefer not uninstall your previous version of Office, you can still install Office 365 ProPlus. Office 365 ProPlus will run alongside previous installations. It may change your file associations and set itself up as default however, which makes it look as if your previous copy of Office isn't there anymore. If you check your list of programs/applications, you should see both versions listed.
How do I access PennO365 and install Microsoft Office on my computers and mobile devices?
After you activate your account, use your PennO365 username and password to log in to Microsoft’s online portal and and follow the instructions to install Office on your computers and devices.
Can I install Office 365 on a public computer in a lab or at the library?
Students using public computers can log into PennO365 and access Office Online through the local web browser. You will not be able to install Office 365 ProPlus or sync locally saved files to your OneDrive. However, you can download or upload locally saved files to your OneDrive via your web browser.
What’s a product key?
Your product key is 25 characters and is typically found in your product’s original packaging or in the confirmation email you received after purchasing a product online. If you purchased Office from the Computer Connection, your product key is on the back of the CD sleeve. You should keep your product key in a safe place because you will need it if you choose to reinstall your product.
Should I install 32 bit or 64 bit version of Office 365 ProPlus?
Most users will do fine with the 32 bit version - it takes up less memory so won't affect performance as much. However, if you are planning to use memory intensive aspects of the software (such as complex functions in Excel) you may want to choose the 64 bit option.
How do I remove an Office 365 license from a personal computer or mobile device in order to make it available for use on another computer or device?
You can manage your PennO365 licenses via the Microsoft Office 365 online portal:
- Login using your PennO365 username and password.
- Go to settings in the upper right-hand corner (the gear icon next to your name).
- Select Office 365 settings.
- Select Software.
- Select Office. A list of computers and devices where you have installed Office 365 ProPlus will appear.
- Select deactivate next to the device to remove the license from that device and make it available for use on another computer.
What happens when I deactivate a license on a computer or mobile device?
When you deactive Office 365 on a computer or mobile device, it enters reduced functionality mode. You will be able to view and print your documents, but all features for editing or creating new documents will be disabled.
Do I need to be connected to the Internet to run ProPlus applications?
You will need to be connected to the Internet the first time you run one of the Office 365 ProPlus applications, so that the activation process can be completed. After that, you only have to connect to the Internet at least once every 30 days to check the status of the subscription. If your computer or mobile device is offline for more than 30 days, Office 365 enters Reduced Functionality mode until the next time you connect to the Internet. This means you will be able to view and print documents stored on personal computer or devices, but will be unable to create/save/edit file. You will not lose any documents created and stored on locally your personal computer or device but you will not be able to install any new instances of Office 365.
After graduating or leaving Penn
What happens to my PennO365 for Students account after I graduate or leave Penn?
Office 365, Office 365 Online, and OneDrive for personal computers and mobile devices are free as long as you are a student enrolled at Penn. Once you graduate or leave Penn, your student account will expire 60 days from your graduation date or last day at Penn.
After your account expires, you will not be able to install or use new instances of O365 or use Office Online and OneDrive and installed applications will enter reduced functionality mode. This means you will be able to view and print documents stored on personal computers or devices, but will be unable to create/save/edit files. You will not lose any documents created and stored locally on your personal computers or devices. Documents saved on OneDrive will NOT be accessible after you graduate or leave Penn and must be downloaded and saved locally before your PennO365 account expires.
When will my PennO365 account expire?
Your PennO365 account will expire 60 days after your graduation date or your last day at Penn. For students graduating in May, this date is generally in mid-August.
What happens to documents stored in my OneDrive after I leave or graduate from Penn?
After your PennO365 account expires, you will no longer be able to access OneDrive or the documents saved there. Make sure you download your documents from OneDrive within 60 days of your graduation date or last day at Penn.
What are my options after my PennO365 account expires?
If you wish to continue using Microsoft Office after your PennO365 account expires, you have several options:
- Purchase your own Office 365 license – if you choose to do so, you will maintain full access to the copy of Office you downloaded while you were a student, along with any online applications.
- Purchase a standalone version of Office.
- If you never uninstalled your previous copy, start using it again.
- If you uninstalled a previous copy, reinstall it using your original product key.