This service is funded by Allocated Funds as recommended by the Penn Technology Investment Committee (PTIC).
PTIC covered service components include:
- Agent and Supervisor base licenses – voice contacts
- Phone number hosting
- Telephony usage costs
- Reporting
- Labor and overhead
Charge-back components include:
- One-time onboarding cost for new agents and supervisors
- One-time implementation cost for some new features and integrations
- Ongoing monthly license costs for specialty licenses. Examples include recording, workforce management, email/chat functionality, Salesforce agent integration, etc.
Additional fees may be charged if you need these items as part of your initial installation:
- CRM integration and associated licenses (quote required)
- Recording contacts
- Storage of recordings
- Professional services (if applicable)
- Additional (non-standard) services
ISC is able to leverage economies of scale to get discounted pricing on most features.
For more information, contact ISC Client Care.
ISC rate increases are generally aligned with University increases.