Contact PennKey Support

PennKey Support Hours

  • Monday - Friday
  • 8:00 AM - 4:00 PM

Note: PennKey Support is also closed whenever Penn is closed for normal operations,  such as during holidays and severe weather events.

 

Required Photo ID

PennKey support requests involving password resets, Two-Step Verification, and other sensitive data require photo identification for security and privacy purposes. 

Option 1

Your PennCard

 

Option 2

Two of the following (at least one with a photo)

  • Driver's license
  • Passport
  • Military ID card    
  • Social Security card  
  • Birth certificate    
  • Citizen ID card    
  • Native American tribal document

Option 3

One from Option 2, plus two other forms of ID
 

Examples
  • Other school IDs   
  • Gym membership cards (with full name and photo)    
  • Utility bills (with full name and address)

 

Additional Support Options

If you are on campus, you can visit a central PennKey Administration Station in person with the required photo identification. 

Tech Center

Van Pelt Library, Room G-102
3420 Walnut Street
Monday - Friday, 1:00 PM - 5:00 PM

PennCard Center

Penn Bookstore, Second Floor
3601 Walnut Street
Monday - Friday, 8:30 AM - 5:00 PM

Note: In addition to the central stations, some schools have PennKey Administration Stations available to assist their faculty, staff, and students.