FAQ
How do I get to ChatGPT EDU? How do I log in?
Using a browser, go to https://chatgpt.com and click on the black “login” oval in the upper right hand corner of the browser window. For username, you must log in with pennkey@upenn.edu as your email address. This will bring up the Penn Web Login screen. Log in using your PennKey username and password.
I’m in ChatGPT. How do I know if I’m logged into Penn’s protected version (vs. not logged in, or logged in with another account)?
Once logged in (see “How do I get to ChatGPT EDU”), look in the lower left corner of the browser window. You should see your name and the blue and red Penn shield.
Who do I contact for a ChatGPT EDU account? Is it true that I have to pay for a full year?
Have your local IT organization open a ticket with ISC. They will need a 26-digit budget code. You are required to pay for the account from the current month through the end of the given fiscal year in June.
I have a ChatGPT EDU account. My students also have ChatGPT accounts, but not through Penn. I built/want to build a custom GPT, why can’t my students find it?
The contract between Penn and OpenAI has strict protections around data privacy. GPTs in the EDU account are only available to users within the EDU account.
Am I allowed to put student work into ChatGPT EDU?
If you are a student, contact your faculty member for guidance. If you are a faculty member, contact your department chair or dean. Please refer to Penn’s Office of Information Security’s Statement on Guidance for the University of Pennsylvania Community on Use of Generative Artificial Intelligence at https://isc.upenn.edu/security/AI-guidance and their Penn Data Risk Classification Guidelines at https://isc.upenn.edu/security/penn-data-risk-classification.
Are students allowed to upload my course materials into ChatGPT EDU?
Please refer to Penn’s Office of Information Security’s Statement on Guidance for the University of Pennsylvania Community on Use of Generative Artificial Intelligence at https://isc.upenn.edu/security/AI-guidance and their Penn Data Risk Classification Guidelines at https://isc.upenn.edu/security/penn-data-risk-classification
Can I use the OpenAI API?
At this time API access is not available for university users. ISC is working on a solution for providing API access to LLMs, including OpenAI.
Can I use other features that come out, such as Codex CLI or Canvas?
Please ask your IT support team to open a ticket with ISC to inquire about additional feature use. In some cases, features are available with a business use case and attestation that no high or moderate risk data will be involved in their use. In other cases, features are not yet available from the vendor or are under review with Information Security teams and have not yet been enabled.