All Pantheon rates include development, test, and live environments with DNS and SSL for each environment. All service at the Performance tiers and above includes New Relic monitoring and Solr search. See Pantheon's rates pages for more detailed descriptions of their service tiers.
Requests for Web Hosting should be made through ISC Client Care.
ISC rate increases are generally aligned with University increases.
The ISC rate review process is timed to coincide with the University’s annual budgeting process. Rates are reviewed over the summer, and if any require a change, they are approved for the following fiscal year. ISC will make its best effort to communicate these changes to clients by the end of October to allow for budget updates. Exceptions may occasionally occur (e.g., a vendor changes a pass-through fee midyear), and when they do, ISC will do its best to provide as much lead time for clients as possible.