Desktop Engineering

The services and information below are aimed at the Penn IT professionals. For getting IT support, please go to the Get IT Help section on this website.

Overview

Desktop Engineering provides a suite of services designed to assist IT staff in providing desktop support to their end users. These services include providing advice, consulting, and access to existing vendor resources. Desktop Engineering also provides access, management and support for several cloud-based tools to assist in desktop support, including mobile device management and endpoint backup tools.

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Offerings

  • Standards Lab and Mobile Cart – A lab of desktop systems and mobile devices aligned with the University’s Desktop Recommendations, available to IT staff for testing
  • Client Technologies Support – Consulting and support for Penn client technologies, including Penn’s Supported Computing Products
  • Enterprise Vendor Support – Facilitation to vendor resources, including Apple Enterprise Support
  • Mobile Device Management – Access to JAMF Pro, a tool for managing iOS and Macintosh devices
  • Backup for Desktop and Laptop – Access to CrashPlan Pro, a cloud-based tool for backing up end-user desktop and notebook systems
  • Endpoint Detection and Response – Access to CrowdStrike, a security tool used to detect and prevent security attacks and breaches
  • Desk Hoteling – Access to Robin, a Desk Hoteling tool used for managing flexible work spaces

Benefits

  • Provides additional technical support and expertise to IT staff at Penn
  • Provides access to tools to assist IT support providers in providing support to their users
  • Facilitates access to vendor resources: Apple, Dell, Microsoft, etc

Target Audience

University IT community

Funding Type

Allocated Funding
Direct Billed

Rates

Backup for Desktop & Laptop - Single User

FY2025
$5.15
Per Month
Up to 4 devices per user are permitted. Charges only apply to users with at least 1 device backed up.

Mobile Device Management - MacOS Device

FY2025
$1.89
Per Month Per Device

Mobile Device Management - iOS Device

FY2025
$0.94
Per Month Per Device

Desk Hoteling - Desk

FY2025
$5.80
Per Month Per Desk

Desk Hoteling - Space

FY2025
$38.63
Per Month Per Space
Only applies to Spaces linked with an O365 calendar.

ISC rate increases are generally aligned with University increases.

The ISC rate review process is timed to coincide with the University’s annual budgeting process. Rates are reviewed over the summer, and if any require a change, they are approved for the following fiscal year. ISC will make its best effort to communicate these changes to clients by the end of October to allow for budget updates. Exceptions may occasionally occur (e.g., a vendor changes a pass-through fee midyear), and when they do, ISC will do its best to provide as much lead time for clients as possible.

SLA

View Service Level Agreement

Additional Information & Resources

Standards Lab
Mobile Device Evaluation Units
Crowdstrike
Desk Hoteling
Computing Policies

Client Care

Your space to help IT Staff

Find Out More