Issue Summary
Some users have experienced issues with resource/room accounts in Office 365. Specifically, meetings scheduled in certain rooms do not appear on the room’s calendar, leading to double bookings and confusion.
Root Cause
Problems occur when the room address is selected by email address instead of choosing the room from the “Add a room or location” section using the room icon. When selected by email only, the meeting invite is not properly sent to the room account, and as a result, the meeting does not appear on the room’s calendar.
Steps to Reserve a Room Properly
In the "Add a room or location" section, type the room address.
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Select the address with the room icon as shown below:
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Do not select the address without the Room icon as shown below:
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