Zoom resources for IT staff

Overview

If your users used Zoom at Penn prior to the launch of PennZoom, some of their existing Zoom links, sign-in URLs, etc. may change. Generally, they can sign-in to attend Zoom web meetings with https://upenn.zoom.us (especially if "vanity" sign-in URLs have been set up for your School/Center, such as https://orgupenn.zoom.us, where orgupenn is the special domain for your school/center).

Meeting links from any older Penn Zoom instance will continue to work, except if any of the following was changed/added:

  • an add-on license such as webinar was added to a meeting
  • a co-host was added, removed, or changed
  • delegate access was added, removed, or changed

If any of these apply to an old meeting, users may have to re-invite participants for the new meeting using a new meeting link, and participants will have to accept the new invitation. Even if the meeting link changes, these remain the same:

  • user's personal meeting ID (PMI)
  • upcoming meetings
  • recordings

Usage basics

Creating an account

Eligible users can self-provision a PennZoom account, using a web browser to sign in with their PennKey credentials at the following website:

https://upenn.zoom.us

Signing in

For regular Single Sign-on (SSO) sessions using PennKey

A PennZoom account email address typically is in the form pennkey@upenn.edu where pennkey refers to the PennKey username. Users sign in to PennZoom using the following process:

From a web browser:

https://upenn.zoom.us

and choose Join, Host, or Sign in. Use PennKey credentials to complete the process.

From the Zoom desktop or mobile client:

Click Sign In with SSO and then select upenn as the company domain.

While it’s fine to use the web browser to sign in to Zoom to attend meetings, hosts of Zoom meetings are advised to use the desktop client app, which offers additional features and functions.

For non-PennKey logins

To sign in to Zoom using non-PennKey credentials (i.e., a specific Zoom username and password), use this sign-in page from a web browser:

https://zoom.us/signin

 

FAQ

General overview

Who is eligible for a paid Zoom license?

Users with the following active affiliations are eligible for PennZoom. Eligibility is not enforced automatically. It is the responsibility of sub-account administrators to determine which users are eligible.

AffiliationSourceFilterComments
FACWorkday Includes postdocs; includes academic affiliates with active academic appointments
STAFWorkday  
TEMPWorkday Includes student workers
CTWKWorkday CTWK (Contingent Worker) = roughly equivalent to SERV but have to be in Workday
ERFWorkdayEmeritus onlyRetired faculty not desginated as Emeritus are not included
STUSRS Leave of Absence (LOA) are set to "inactive" in PCOM
SERVPCOM EntryView  

How do I get a Zoom Webinar, Large Meeting, or SIP add-on license?

Zoom Webinar, Large Meeting and SIP add-on licenses are not included with the enterprise agreement.  However, these licenses can be purchased by schools/centers at a 20% discount under the agreement.  ISC is currently working on a process for requesting and distributing add-on licenses within the central Zoom service.  Until then, Zoom Administrators in schools/centers should not assign any add-on licenses without first submitting a request to ISC Client Care at help@isc.upenn.edu.  Your request must include a 26-digit budget code.  This will enable ISC to track and bill for Zoom add-ons and help ensure that the add-on licenses are used by the organizations that have purchased them.

How can I stay informed?

The Zoom Planning Group meets bi-weekly and consists of IT staff across the schools and centers. You should connect with your School/Center's representative from the Zoom Planning Group to stay up to date.

What if a user reports that they can't see the Penn-branded backgrounds?

The appearance of Penn-branded backgrounds requires that the Zoom desktop and mobile clients be up to date. If your users are not seeing the Penn-branded backgrounds, have them update their client to the latest version.

 

Downloads/documentation

Getting the Zoom client for desktop and/or mobile

Visit the Zoom Download Center to download the Zoom client for desktop and/or mobile devices.

  • Click the Download button in the Zoom Client for Meetings section for the desktop application version for the appropriate operating system. The installer will be appropriate to the operating system currently being used (i.e., the Windows installer if using Windows, and the macOS installer if using macOS).
  • From a mobile device, view the Zoom Download Center page and in the Zoom Mobile App section, click the appropriate button (Download in App Store for iOS, Download in Google Play for Android) to launch the appropriate store to download the application to mobile device.
  • There are other plug-ins and add-ons available in the Zoom Download Center for specific needs (including browser plug-ins).

Zoom documentation

Quick start guide for new users

Frequently asked questions (Zoom's FAQ)