ISC rate increases are generally aligned with University increases.
Overview
HireIT provides high-quality IT support services to ensure the availability of computing resources used by members of the University community on a daily basis. HireIT offers a choice of service tiers to provide options for clients. Fees are FTE-based and include remote and dispatch services.
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Benefits
- Highly aligned & relationship-driven services
- Rapid response & scaling capabilities
- Teamed service delivery model
- ISC visibility into client priorities
Target Audience
University departments, Schools, or Centers who need local support provider services, or who seek supplemental support or specialized consulting services
Funding Type
Rates
Key Services
FY2026
$85.49
Per FTE Per Month
Services included: Helpdesk, remote and onsite desktop support, dispatch services, equipment imaging and deployments
Extended Services
FY2026
$190.55
Per FTE Per Month
Services included: Key Services plus scheduled onsite hours, mobile support, specialty project work
Leadership Services
FY2026
$272.95
Per FTE Per Month
Services included: Key and Extended Services plus extended hours, expanded desktop support and specialty project work, including special events for critical University functions
Field & Project Services
FY2026
$67-$85
Per Hour
Ad-hoc, as needed support including staff augmentation, special events, and extended project work
Certified Desktop
FY2026
$10.51
Per Device Per Month
Services include software, operating systems, driver updates, encryption key management, and custom software fixlet creation for IBM Endpoint Manager (Bigfix).
Questions & Support
- Mon to Fri: 8:00 AM – 6:00 PM
- HireIT Email
- 215.746.5000
- Order services or request help
- HireIT Website