PennFlex Voicemail Instructions

Reset Voicemail Password

PennFlex Phone Number users/owners can access the Vonage Enterprise Portal (the replacement for PPS) to configure settings such as voicemail passcode, call forwarding, and do not disturb. You can also view call analytics, such as missed, placed, and received calls. 

To access the Vonage Enterprise Portal:

  1. Go to the Vonage Enterprise Portal sign-in page.
  2. Click Log In to be redirected to Penn WebLogin Single Sign-on (SSO).
  3. Select "Voicemail Settings."
  4. In the row labeled "Voicemail Password," click "Change."
  5. Enter your new password, then click "Save."

You can also change your PennFlex voicemail passcode using the following methods:

From your own PennFlex phone

  1. Press the Messages button on your phone, or dial 99999 followed by #.
  2. Press 8 to set a new passcode.

From another PennFlex phone

  1. Dial 86423.
  2. Enter the mailbox ID
  3. Enter the current passcode, followed by #.
  4. Press 8 to set a new passcode.

From a non-PennFlex phone

  1. Dial 215-898-6423.
  2. Enter the mailbox ID
  3. Enter the current passcode, followed by #.
  4. Press 8 to set a new passcode.

Access Voicemail

To access voicemail:

From the user's Webex app

In the Webex app, you’ll see a purple badge counter letting you know how many messages you have. You can then listen to your voice messages from the app by selecting the play icon.

Checking voicemail messages for other numbers in the Webex app

Mobile app:

  1. In the Webex mobile app, click on the purple phone icon located at the bottom of the screen.
  2. Click the + sign in the upper right corner, then choose "Call Voicemail."
  3. Enter the star (*) key, then follow prompts. Please Note: Android users must click on a round icon with a phone & cassette.

Desktop app:

  1. From the Webex desktop app, click the voicemail icon on the mid-left, then click on the phone icon (Call Voicemail) on the top right
  2. Enter the star (*) key, then follow prompts.

From the user's PennFlex phone

  1. Press the Messages button or dial 99999, then press #.

From a different user's PennFlex phone

  1. Dial 86423.
  2. Enter (*).
  3. Enter mailbox ID (ex.: 215898XXXX) followed by the # key.
  4. Enter the passcode followed by the # key.

From a non-PennFlex phone

  1. Dial 215-898-6423.
  2. Enter mailbox ID (ex.: 215898XXXX) followed by the # key.
  3. Enter the passcode followed by the # key.


Once in the voicemail system, listen carefully to the options. Press 1 for the Voice Message Main Menu.

Voice Message Main Menu:

  • Press 1 to play messages.
  • Press 2 to change the Busy Greeting.
  • Press 3 to change the No Answer Greeting.
  • Press 4 for the Extended Away Greeting Menu.

Please see Voicemail quick start guide for step-by-step instructions to the voice messaging main menu.