Connecting to AirPennNet and JoinNow

JoinNow can configure macOS in two different ways. If you have difficulty with one method, you can try the alternate one.

Method 1: App Method

1. Select 'AirPennNet-Guest' from the Wi-fi networks drop-down on the Mac's menu bar
2. Open a browser or use the captive network assistant and click on the "Connect Using My PennKey" button and links.
3. Click the "JoinNow" button
4. An app will be downloaded. Click "Allow" and select the download in your 'Downloads' folder 
5. Open the downloaded SecureW2 app
6. Type in your PennKey and password and then select "Next"
7. Enter your computer's account password when prompted (or the password to an administrator account on the computer)
8. You'll be prompted for your computer's password again; select "Always Allow."
9. You're configured; if you're not migrated to AirPennNet automatically, select it from the Wi-fi menu on your Mac's title bar

Method 2: Profile Method 

1. Select 'AirPennNet-Guest' from the Wi-fi networks drop-down on the Mac's menu bar
2. Open a browser or use the captive network assistant and click on the "Connect Using My PennKey" button and links.
3. Click the "Configure Profile Only" radio button
4. Enter your PennKey and password in the fields provided
5. Click 'JoinNow'
6. A file named 'SecureW2.mobileconfig will be downloaded. Open your 'Downloads' folder and open it.
7. You'll get a prompt to open your System Preferences. Open the System Preferences from the Apple menu and select "Profiles."
8. In your profile list, select 'Univeristy of Pennsylvania AirPennNet MobileConfig' (it should have a yellow triangle next to it) and click the "Install..." button
9. Enter your computer's account password when prompted (or the password to an administrator account on the computer)
10. You're configured; if you're not migrated to AirPennNet automatically, select it from the Wi-fi menu on your Mac's title bar

1. Click on the Wi-Fi icon in the bottom-right corner of the taskbar and connect to "AirPennNet-Guest"
2. Open a browser and click on the "Connect Using My PennKey" button and links.
3. Click the "JoinNow" button
4. An app will be downloaded. Click "Run" when the pop-up asking if you want to run it appears.
5. In the app, enter your PennKey and PennKey password when prompted, and select Next.
6. If prompted, enter the name and password of an administrator account on the computer.
7. Select Done
8. You're configured; if you're not migrated to AirPennNet automatically, select it from the Wi-fi menu on your taskbar.

Configuration of Android requires installation of the SecureW2 app from the Android Play Store. You can download the app from Connect to AirPennNet, but installing the app in advance makes configuring AirPennNet simpler. Below are steps for both scenarios.

1. Open the Settings app and go to Connections > Wi-Fi. Select the 'AirPennNet-Guest' Network
2. Open the Chrome app or use the captive network assistant and click on the "Connect Using My PennKey" button and links.
3. From the JoinNow page, install the SecureW2 app by clicking the "Download" button, making sure that "Google Play Store" is selected. If you installed SecureW2 already, you can skip this step.
4. Return to Chrome and click on the "JoinNow" button.
5. The SecureW2 app will open; enter your PennKey and password when prompted and select "Continue."
6. You're configured; if you're not migrated to AirPennNet automatically, select it from Connections > Wi-fi in your Settings app

• Make sure that the device is configured for DHCP; the page will not load if the device's IP address or DNS servers are hard-coded.
• Turn off any active proxy or VPN software, as the Connect to AirPennNet network will not allow connections to outside proxy servers or VPNs.

Make sure that the username and password are being entered correctly. The most common culprit for a device being unable to connect to AirPennNet is improperly entered user credentials; trends indicate that the soft-keyboard on iOS devices is particularly prone to accidental mistyping of usernames and passwords. Remember that PennKey usernames are case-sensitive and must be all lower-case; make sure that your device is not using any autocorrect function to capitalize the first letter in your username. In addition, make sure that letters in passwords are not being improperly capitalized. If a username or password is improperly entered, you will need to re-run the wizard as the credentials are saved as part of the device profile.

For macOS and iOS devices in particular, improperly configured device profiles can be "sticky;" it is generally good practice to delete the profile from the preferences before re-running the wizard.

A support file contains information about the machine, network adapters, and any errors received while the JoinNow wizard is attempting to configure your device. This information is useful to both the Client Care and the vendor if escalation is needed, and will minimize requests for additional information and data.

On a problematic device, follow the steps below for your device to create a Support File and include it and a description of your problem when you contact ISC Client Care for assistance.

Android OS:

Tap the three dots in the upper-left-hand corner and select “Create and Email Help File” or tap “Send Error Logs” on the main screen, then use the mail app of your choice to email the logs. (As this requires a network connection, you may need to connect to a cellular network to mail the logs first

iOS

As the iOS configuration is just a .mobileconfig file, it is not possible to create a Support File. When contacting Client Care, please include the wireless MAC address and the time you attempted to connect to assist with troubleshooting. Also, if there is difficulty connecting after the profile was installed, verify the user has entered the proper PennKey username and password.

macOS/Windows

Select Settings > Troubleshoot > Enable Advanced Logging, and then select Settings > Troubleshoot > Create Help File.