PennFlex Voicemail Instructions

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Reset Voicemail Password

Reset Voicemail Password

PennFlex Phone Number users/owners can access the Vonage Enterprise Portal (the replacement for PPS) to configure settings such as reset voicemail passcode, call forwarding, and do not disturb. You can also view call analytics, such as missed, placed, and received calls. 

To access the Vonage Enterprise Portal:

  1. Go to https://enterpriseportal.vonage.com/ci/index.php/app/sso-log-in/penn-saml-provider 
  2. Click Login to be redirected to Penn WebLogin Single Sign-on (SSO)

Access voicemail

To access voicemail:

  1. From the user’s PennFlex Phone: Press the Messages button or dial 99999, then #.
  2. From another PennFlex Phone: Dial 86423 from another phone, enter (*), enter mailbox ID (ex:215898XXXX) followed by # key. Enter the passcode, then #.
  3. From non-Penn Phone: Dial 215-898-6423 from a non-Penn phone, enter mailbox ID (ex:215898XXX) followed by the # key, enter the passcode, then #.

How can I check voicemail messages for my number in the Webex app?

In the Webex app, you’ll see a purple badge counter letting you know how many messages you have. You can then listen to your voice message from the app by selecting the play icon.

How can I check voicemail messages for other numbers in the Webex app?

Mobile app:

  1. In the Webex mobile app, click on the purple phone icon located at the bottom
  2. Click the + sign in the upper right corner, then choose "Call Voicemail."
  3. Enter the star (*) key, then follow prompts. Please Note: Android users must click on a round icon with a phone & cassette.

Desktop app:

  1. From the Webex desktop app, click the voicemail icon on the mid-left, then click on the phone icon (Call Voicemail) on the top right
  2. Enter the star (*) key, then follow prompts.


Once in the voicemail system, listen carefully to the options. Press 1 for the Voice Message Main Menu.

Voice Message Main Menu:

  • Press 1 to play messages.
  • Press 2 to change the Busy Greeting.
  • Press 3 to change the No Answer Greeting.
  • Press 4 for the Extended Away Greeting Menu.

Please see Voicemail quick start guide for step-by-step instructions to the voice messaging main menu.